Privacy Policy

PRIVACY POLICY
Distributors Link India
Operated by Foundcore Era Technologies Private Limited
Effective Date: 13 October 2026
Website: https://distributorslinkindia.com/

1. INTRODUCTION

This Privacy Policy governs the collection, receipt, storage, use, processing, disclosure, transfer, and protection of personal information and business information collected through the Distributors Link India website, mobile-compatible platforms, and related services (collectively referred to as the “Platform”).

Distributors Link India (“we,” “us,” “our,” or the “Platform”) is operated by Foundcore Era Technologies Private Limited (“Company”). Our Platform is designed to connect manufacturers, suppliers, distributors, dealers, wholesalers, franchise providers, prospective business partners, and other business users to facilitate business opportunities and commercial relationships.

We respect the privacy of our users and are committed to handling their information responsibly in accordance with applicable laws. By accessing or using our Platform, you acknowledge that you have read and understood this Privacy Policy. Where consent is legally required, we will obtain it in the manner prescribed by applicable law.

2. SCOPE OF THIS POLICY

This Privacy Policy applies to all individuals and entities accessing or using our Platform, including:

• Manufacturers, suppliers, and product owners.
• Distributors, dealers and wholesalers.
• Franchise providers and prospective franchise partners.
• Businesses submitting enquiries or requesting business information.
• Registered members or paid subscribers.
• Visitors, prospective customers, and other users of our services.

This policy applies to information collected through website registration, business listings, enquiry forms, telephone calls, email communications, WhatsApp communications, customer support, marketing activities, payment processes, and other interactions with us.

3. COLLECTION OF INFORMATION

We collect information that is reasonably necessary to operate the Platform, provide our services, facilitate business connections, improve user experience, and fulfil our legal obligations.

Personal Information

Depending on how you interact with us, we may collect: business name, designation, business email address, telephone/mobile number, correspondence address, login credentials, communication preferences, and information voluntarily submitted through enquiry and contact forms, and other information you voluntarily provide while using our services.

Business Information

To facilitate distributor, dealer, and franchise opportunities, we may collect:

• Login credentials for authentication through Google, Facebook, or mobile number (where applicable) for campaign automation.
• Profile & uploaded data: profile image, uploaded media, contact lists, and message data you voluntarily provide.
• Company or business name, business category and industry, products and services offered, brand and product descriptions, manufacturing, supply, and distribution capabilities, preferred business locations and target markets, distributor, dealership, or franchise requirements, business experience, investment preferences, and commercial requirements, business website, publicly available business details, and relevant registration information voluntarily provided by users.

Users are responsible for ensuring that information submitted for publication is accurate, lawful, and authorised for disclosure.

Payment and Transaction Information

For paid subscriptions, promotional services, listing packages, or other commercial services, we may collect relevant billing and transaction information, including billing name and address, invoice and payment reference numbers, subscription and package details, payment status and transaction history, and tax registration details where applicable.

Payments may be processed through third-party payment service providers. We do not intend to collect or store complete payment card details or banking authentication credentials unless expressly required for a lawful purpose and handled through an appropriate secure process.

Enquiries and Communications

We may maintain records of communications exchanged with our team, including emails, telephone conversations, WhatsApp messages, support requests, and enquiry details, where lawful and necessary for customer support, service delivery, quality assurance, training, dispute resolution, or record-keeping.

Technical and Usage Information

When you visit or use the Platform, certain technical information may be collected automatically, including IP address, browser type and version, device type and operating system, pages visited and features used, date, time, and duration of visits, referral sources and browsing interactions, session information, diagnostic logs, and website performance data. This information helps us maintain security, analyse website performance, detect misuse, and improve our services.

Information from Third Parties

Where lawful and appropriate, we may receive information from business partners, service providers, payment processors, analytics providers, publicly accessible business sources, and other users who submit enquiries or business referrals. We take reasonable steps to ensure that such information is handled in accordance with applicable laws and the purposes for which it was obtained.

Information We Do Not Intentionally Collect

We do not intentionally seek sensitive personal information that is unnecessary for our services. Users should not share banking PINs or other confidential authentication credentials with any representatives.

Meta Platform Integration Disclosure — Use of WhatsApp and Instagram APIs

DLI integrates with messaging platforms operated by Meta Platforms, Inc., including WhatsApp Business Platform and Instagram Messaging APIs. When our customers connect their WhatsApp Business Account or Instagram Professional Account, we may process platform data including phone numbers, Instagram usernames and profile identifiers, message content and attachments, message metadata (timestamps, delivery status, read receipts), and interaction events (clicks, replies, reactions). Such data is processed solely to provide messaging automation, customer engagement workflows, analytics, AI-driven response handling, and customer support features.

4. PURPOSE AND USE OF INFORMATION

We may use collected information for the following purposes:

• To register and manage user accounts, verify business details and, where appropriate, user identity.
• To publish and manage authorised business listings and connect manufacturers with potential distributors, dealers, wholesalers, and franchise partners.
• To forward business enquiries to relevant businesses, subject to applicable law and required permissions or consent.
• To facilitate introductions, meetings, and conference calls between interested business parties.
• To provide subscription packages, listing services, promotional services, and other commercial offerings.
• To process payments, issue invoices, and maintain transaction records.
• To provide customer support and respond to questions, requests, and complaints.
• To send service notifications, account updates, and important policy changes.
• To monitor website usage, measure performance, and improve the Platform.
• To send marketing communications where permitted by law.
• To personalise user experience and improve search, discovery, and business-matching functionality.
• To detect fraud, prevent misuse, maintain security, and enforce our terms and conditions.
• To comply with applicable legal, tax, regulatory, and governmental requirements.
• To establish, exercise, or defend legal claims and resolve disputes.

We will not use personal information for purposes incompatible with the original purpose of collection unless permitted by applicable law or supported by the required consent or other lawful basis.

5. BUSINESS LISTINGS AND PUBLICLY VISIBLE INFORMATION

Distributors Link India enables businesses to display information to help prospective customers and business partners discover their products, services, and commercial opportunities. Depending on the listing and the user's publication choices, information such as business name, brand name, product details, business description, business location, website, and authorised contact details may be displayed publicly.

Users should carefully review the information they submit before requesting publication. Information made publicly available may be viewed, copied, shared, indexed by search engines, or used by third parties. We cannot guarantee that information copied by third parties will be removed from their systems after a listing is edited or deleted.

6. SHARING AND DISCLOSURE OF INFORMATION

We may share information in the following circumstances, subject to applicable law and any required consent.

Business Enquiries and Matching: When a user submits an enquiry, relevant information may be shared with the business to which the enquiry is directed.

Service Providers: We may share necessary information with hosting, payment, CRM, email/SMS, analytics, security, and marketing providers who process information on our behalf.

Business Partners: Where relevant to a requested service, we may share information with authorised business partners to facilitate introductions or related services.

Legal and Regulatory Requirements: We may disclose information when required or permitted by applicable law.

With User Consent: We may share information for other specified purposes where the user has provided the required consent or another lawful basis applies.

7. THIRD-PARTY WEBSITES AND SERVICES

Our Platform may contain links to third-party websites, payment gateways, social media platforms, communication tools, and other external services. We do not sell personal information to third parties without consent, except as required by law or as necessary to provide our services. We may share information with trusted service providers who agree to keep your information confidential.

8. DATA SECURITY AND PROTECTION

We implement reasonable technical, organisational, and administrative safeguards designed to protect information against unauthorised access, disclosure, alteration, loss, misuse, or destruction. However, no method of transmission over the Internet can be guaranteed to be completely secure.

Users should maintain the confidentiality of their account credentials and notify us promptly if they suspect unauthorised access.

9. DATA RETENTION

We retain personal and business information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining records, resolving disputes, preventing fraud, and meeting legal obligations. When information is no longer required, we will take reasonable steps to delete, anonymise, or securely dispose of it.

10. USER RIGHTS AND CHOICES

Subject to applicable law, users may have the right to request access, correction, deletion, withdrawal of consent, and to raise grievances concerning the handling of their information. To exercise your rights, contact us at info@distributorslinkindia.com.

11. MARKETING COMMUNICATIONS

We may send service-related messages, account notifications, business opportunity updates, newsletters, and promotional communications through email, telephone, SMS, WhatsApp, or other channels, subject to applicable law and required consent.

12. CHILDREN'S PRIVACY

Our Platform is intended for business users and is not directed towards children. We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically. The updated policy will be published on our Platform with a revised effective date.

14. CONTACT AND GRIEVANCE REDRESSAL

Company Name: Foundcore Era Technologies Private Limited
Platform Name: Distributors Link India
Website: https://distributorslinkindia.com/
Registered/Official Address: A 14/15, SECTOR 59, NOIDA 201301.
Privacy and Grievance Email: info@distributorslinkindia.com

Please include a description of your concern and sufficient information to help us identify and verify your request. Do not include passwords, OTPs, or other sensitive authentication credentials.

15. GOVERNING LAW

This Privacy Policy shall be interpreted in accordance with the applicable laws of India, including applicable data protection and information technology laws, as amended from time to time.

End of Privacy Policy
Distributors Link India — Find. Connect. Grow.
Operated by Foundcore Era Technologies Private Limited.